Shipping and payment

Shipping

We ship via UPS with a special negotiated rate. Unlike conventional online stores we don't do tricky schemes to hide transportation costs. We rather be transparent and reflect the real cost of shipping for each specific order. Shipping costs are calculated on the platform depending on the country and number of bottles. 

Though wine is sold first-come-first served basis, we don't offer next day deliveries, express shipments or last-minute anythings, unlike most online stores. Since all shipments are made directly from each winery, we work with a fixed schedule to allow the winery to concentrate on the winemaking and reduce the amount of time spent on logistics. The upcoming shipping period for each individual winery can be found at the bottom of their profile page. Each shipment is organised from only one winery so if you are interested in buying from more than one winery you will expect separated shipments and shipping costs.

Normally all orders ship within 30 days of being placed and arrive within two or three days depending on the destination. We do not ship during the summer months (June, July and August). Orders placed during these months are shipped in September, weather permitting.

All shipments are insured and will be replaced in the rare occurrence of damage or breakage.

We currently ship to France, Italy, Belgium, Sweden, Denmark, Netherlands, Finland, United Kingdom and Switzerland. Keep in mind that not all of our wineries ship to all countries in this list. On the bottom of each winery profile you'll find the list of countries. If a winery you are interested in doesn’t ship to your country drop us a line ato let us know. 

Payment

Wine is sold duty paid Under EU legislation and arrives at your bussines ready for commercial use. All orders include the mandatory documentation consisting on the electronic Simplified Administrative Document (e-SAD) under the Excise Movement Control System (EMCS) and the comercial invoice. So every paperwork regarding import export is complied before delivery at your business.

The transactions are processed confidentially and we accept credit card (visa, Master card and Maestro), bank transfer and Paypal. 

Regarding taxes and customs by introducing your VAT number in you account details or check out address, index.wine will automatically check if it is valid in the VIES system or in the UK HMRC service so your orders will be exempt from Value Added Tax.

Wine is sold duty paid for commercial use so index.wine complied payment of taxes regarding excise duties in the country of destination and customs Clearance in the EMCS system. You can find more about how we deliver on our shipping and payment page.