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Shipping and payment
Shipping
We ship via UPS with a special negotiated rate. Unlike conventional online stores we don't do tricky schemes to hide transportation costs. We rather be transparent and reflect the real cost of shipping for each specific order. Shipping costs are calculated on the platform depending on the destination country and number of bottles.
Most wineries ship within 10 business days of placing the order. We arrange for shipment from each individual winery. If you buy from several wineries expect a separate shipping cost for each winery.
We do not ship during the summer months (July and August). Orders placed during these months are shipped in September, weather permitting.
All shipments are insured and will be replaced in the rare occurrence of damage or breakage.
We currently ship to France, Italy, Belgium, Sweden, Denmark, Netherlands, Finland, United Kingdom and Switzerland. Keep in mind that not all of our wineries ship to all countries in this list. On the bottom of each winery profile you'll find the list of countries that specific winery ships to. If a winery you are interested in doesn’t ship to your country, drop us a line and we'll let the winery know what they're missing out on.
Payment
Wine is sold duty paid under EU legislation and arrives at your business ready for commercial use. All orders include the mandatory documentation consisting of the electronic Simplified Administrative Document (e-SAD) under the Excise Movement Control System (EMCS) and the comercial invoice. So all paperwork regarding import/export is completed before delivery at your business.
The transactions are processed confidentially and we accept credit cards (Visa, Master Card and Maestro), bank transfers and Paypal.
Regarding VAT, by introducing your business's fiscal number, index.wine automatically checks if it is valid in the EU's VIES system or in the UK HMRC service. If it's correctly registered your order will be exempt from Value Added Tax.
All orders are sold duty paid for commercial use in the destination country. index.wine takes care of all tax compliance including excise duties in the country of destination and customs clearance in the EMCS system. You can find more about how we deliver on our shipping and payment page.